Frequently Asked Questions

ReviewRelay is a service that monitors your app store reviews in real-time and sends instant notifications to your team through Microsoft Teams, Slack, Discord, and other communication platforms. It helps you respond to user feedback faster and improve your app rating.

You'll receive notifications within 60 seconds of a new review being posted to the App Store or Google Play Store. Our system continuously monitors for new reviews and delivers them instantly to your chosen communication platform.

We monitor both Apple App Store (iOS) and Google Play Store (Android). You can add apps from both platforms and monitor them simultaneously with no additional cost.

We integrate with Microsoft Teams, Slack, Discord, Google Chat, Zapier, Make.com, WebEx, Mattermost, Zendesk, and FreshDesk. We're constantly adding new integrations based on user feedback.

Yes! You can configure multiple destinations for your review notifications. For example, you can send all reviews to a general #reviews channel and critical 1-star reviews to your #urgent-support channel.

Simply click 'Connect Slack' during setup, authorize ReviewRelay to access your workspace, choose which channels to send notifications to, and you're done! The setup takes less than 2 minutes.

Yes, you can customize various aspects of notifications including which information to include (rating, device, version, country), filtering options, and notification frequency.

Yes! We automatically translate reviews from 100+ languages into English, so you can understand feedback from users worldwide without language barriers.

Yes, each notification includes a direct link that takes you straight to the app store's review response interface, so you can reply with just one click.

Yes, we provide AI-powered sentiment analysis, review trends, rating insights, and help you identify common issues and feature requests from user feedback.

Absolutely! You can set up filters based on rating (e.g., only 1-2 star reviews), keywords, countries, app versions, and more. This helps you focus on the most important feedback.

All plans include unlimited apps and countries. Whether you have 1 app or 100 apps across multiple countries, you can monitor them all at no extra cost.

We offer flexible pricing plans starting from a free tier. All plans include unlimited apps, countries, and team members. Check our pricing page for current rates and features included in each plan.

Yes! We offer a 14-day free trial with full access to all features. No credit card required to start your trial.

Yes, you can cancel your subscription at any time. There are no long-term contracts or cancellation fees. Your service will continue until the end of your current billing period.

We offer a 100% satisfaction guarantee. If you're not happy with our service, contact us within 30 days for a full refund.

No setup fees, no hidden costs. The price you see is the price you pay. All features are included in your plan with no surprise charges.

We maintain 99.9% uptime with redundant systems and monitoring. Our infrastructure is built on AWS with automatic failover to ensure you never miss a review.

Yes, we use enterprise-grade security including SSL encryption, secure data centers, and comply with GDPR and other privacy regulations. We never share your data with third parties.

Yes, we offer a REST API for enterprise customers who want to build custom integrations or sync review data with their own systems.

While extremely rare, if we miss a review due to technical issues, we have monitoring systems that detect and backfill any missed reviews within 24 hours.

We provide email support for all customers, with priority support for paid plans. We also offer free white-glove onboarding to help you get set up perfectly.

We typically respond to support requests within 2-4 hours during business hours, and within 24 hours on weekends. Urgent issues are prioritized.

Yes! We include free white-glove onboarding with all plans. Our team will help you set up your integrations, configure notifications, and ensure everything works perfectly.

Absolutely! Our team can help you migrate from any other review monitoring service and ensure a smooth transition without missing any reviews.