Frequently Asked Questions

ReviewRelay is a service that monitors your app store reviews and sends notifications to your team through Microsoft Teams, Slack, Discord, and other communication platforms. It helps you stay informed about user feedback and respond faster.

ReviewRelay checks for new reviews every couple of hours and delivers them to your chosen communication platform. You'll get batches of new reviews on a regular schedule, so your team can stay informed without constant interruptions.

We monitor both Apple App Store (iOS) and Google Play Store (Android). You can add apps from both platforms and monitor them simultaneously with no additional cost.

We integrate with Microsoft Teams, Slack, Discord, Google Chat, Zapier, Make.com, WebEx, Mattermost, Zendesk, and FreshDesk. We're constantly adding new integrations based on user feedback.

Yes! You can configure multiple destinations for your review notifications. For example, you can send all reviews to a general #reviews channel and critical 1-star reviews to your #urgent-support channel.

Click 'Connect Slack' during setup, authorize ReviewRelay to access your workspace, and choose which channels should receive notifications. The integration is straightforward to configure.

Yes, you can customize various aspects of notifications including which information to include (rating, device, version, country), filtering options, and notification frequency.

Yes! We automatically translate reviews from 100+ languages into English, so you can understand feedback from users worldwide without language barriers.

Yes, each notification includes a direct link to the review in the app store, so you can access the full context and any existing replies.

Yes, we provide AI-powered sentiment analysis, review trends, rating insights, and help you identify common issues and feature requests from user feedback.

Absolutely! You can set up filters based on rating (e.g., only 1-2 star reviews), keywords, countries, app versions, and more. This helps you focus on the most important feedback.

Essential includes 5 apps, Pro includes 25 apps, and Business includes 50 apps. You can monitor every country your apps are listed in on all plans, and you can upgrade at any time if you need more apps.

ReviewRelay has three plans: Essential ($19/month), Pro ($49/month), and Business ($99/month), or $15, $39, and $79 per month when billed yearly. Every plan starts with a 14-day free trial, no credit card required. See our pricing page for what each plan includes.

Yes! Every plan starts with a 14-day free trial with full access to all features. No credit card required to start your trial. After the trial, you choose a paid plan to keep monitoring your apps.

Yes, you can cancel your subscription at any time. There are no long-term contracts or cancellation fees. Your service will continue until the end of your current billing period.

We offer a 100% satisfaction guarantee. If you're not happy with our service, contact us within 30 days for a full refund.

No setup fees, no hidden costs. The price you see is the price you pay. All features are included in your plan with no surprise charges.

ReviewRelay is built with redundant systems and continuous monitoring to ensure your review notifications are delivered promptly and reliably.

Yes, we use enterprise-grade security including SSL encryption, secure data centers, and comply with GDPR and other privacy regulations. We never share your data with third parties.

Yes, we offer a REST API for enterprise customers who want to build custom integrations or sync review data with their own systems.

While extremely rare, if we miss a review due to technical issues, we have monitoring systems that detect and backfill any missed reviews within 24 hours.

We provide email support for all customers, with priority support for paid plans. We also offer free white-glove onboarding to help you get set up perfectly.

We typically respond to support requests within 2-4 hours during business hours, and within 24 hours on weekends. Urgent issues are prioritized.

Yes! We include free white-glove onboarding with all plans. Our team will help you set up your integrations, configure notifications, and ensure everything works perfectly.

Absolutely! Our team can help you migrate from any other review monitoring service and ensure a smooth transition without missing any reviews.